FAQ
t bajee Complete FAQ Guide
From security to withdrawals, playing on mobile, VIP benefits and account management — the detailed answers to the most frequently asked questions about t bajee are all on this one page. Choose a question category and go straight to the answer.
Question Categories
Security and Privacy
Read these questions carefully to keep your account and information safe.
Absolutely not. No t bajee representative will ever ask for your OTP, bKash PIN, Nagad PIN or Rocket PIN by phone, chat or email. If anyone asks for this information, it is a fraudulent contact. Report it to t bajee support via live chat immediately and never share your PIN or OTP — even if the person claims to be a t bajee employee.
Choose a password of at least 8 characters for your t bajee account, mixing uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Do not use your name, date of birth or something like "123456" as your password. Using the same password on other sites as well as t bajee increases your risk, so keep this password exclusive to this account.
First, log in to t bajee quickly and change your password. If you cannot log in, contact the 24/7 live chat immediately and verify your identity using your registered mobile number or email. You can also use the "Forgot password?" option on the t bajee Login page. Once your account is recovered, check the details of any linked mobile wallets as well.
Yes. t bajee uses SSL encryption, which means all data exchanged between your browser and the server is encrypted. Your name, mobile number or financial information is not shared with third parties. Read the privacy policy for more details.
Logging in to your account from a public or shared Wi-Fi network can be risky, as there is a chance of data interception on such networks. Use your own mobile data or a trusted home network. If you do use a public connection, log out when you are done and it is advisable not to save your password in the browser.
Playing on Mobile
Common questions about using t bajee on a smartphone or tablet.
If the connection drops, the game is temporarily paused on the server. When you reconnect and log back in, the game will resume from where it left off. However, if a spin in a slot game had already started, the result for that round is determined on the server — the result does not change if the connection drops. It is better to use a stable connection for live casino or cricket betting.
First, clear your browser cache and cookies: go to settings and select "Clear browsing data". Then refresh the page. If you are using the app, close it completely and reopen it. If your mobile data speed is low, try connecting to Wi-Fi. If the problem persists, let t bajee live chat support know.
Both the t bajee Android (APK) and iOS apps are available and must be obtained through official channels. Visit the dedicated page for full details about the t bajee App. Having the app installed loads faster than the browser and gives you the benefit of push notifications.
t bajee runs on all types of devices — Android and iOS smartphones, tablets and desktop computers. Using Chrome or Safari on mobile generally gives the best experience. If you have an older operating system (below Android 6 or below iOS 12), performance may differ somewhat — keep your OS updated if possible.
A black screen usually appears when the browser is outdated or JavaScript is disabled. Update your browser and check that JavaScript is enabled. Clear the cache, restart your phone and try again. If the problem is not resolved, try opening t bajee in a different browser. If it still does not work, contact the support team with your device model and browser name for help.
Withdrawals
Answers to all questions about withdrawals to bKash, Nagad, Rocket and Upay.
The minimum withdrawal amount from t bajee is ৳1,000. You must have sufficient balance in your account at the time of the withdrawal request. You can withdraw via any one of bKash, Nagad, Rocket or Upay. Funds typically arrive within 5 to 30 minutes of submitting the request.
To withdraw winnings from a bonus, the wagering requirement must be met. The t bajee welcome bonus is 120% on the first deposit, up to ৳15,000, and the bonus amount must be wagered 15 times. For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus, and to make that bonus withdrawable you must place ৳1,200 × 15 = ৳18,000 in bets. Once the requirement is met, you can withdraw normally.
Yes, withdrawals on t bajee are available seven days a week, twenty-four hours a day — including at night and on public holidays. Withdrawal requests are generally processed within 5 to 30 minutes. If processing takes a little longer at a particular time, contact the support team.
A pending withdrawal request means the process is underway. It is usually completed within 30 minutes. If it has been pending for more than 30 minutes and the money has not arrived in your wallet, contact t bajee live chat with your request number or transaction ID. If your account details are complete and correct, the issue will be resolved quickly.
No. For security reasons, withdrawals on t bajee can only be made to the mobile wallet registered to your account — that is, a bKash, Nagad, Rocket or Upay number registered in your own name. This is done to protect your funds and the matter is detailed in the terms and conditions.
VIP Benefits
Full details on the t bajee VIP programme and weekly cashback.
t bajee has four VIP levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8% weekly cashback. Cashback is calculated on weekly net losses (total losses minus total wins). Learn more on the t bajee VIP page.
You can advance to a higher VIP level through regular play and betting activity on t bajee. It starts at Bronze, and the more actively you play, the faster you can reach Silver, Gold and ultimately the Platinum level. The specific conditions for tier upgrades can be seen in the VIP section of your account.
Weekly cashback is determined based on that week's net loss — that is, what remains after subtracting total winnings from total losses. Example: if a Gold member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 0.6% = ৳120 in cashback. This amount is added directly to the balance.
t bajee VIP members receive priority customer service, which is faster compared to regular members. Higher tiers get access to special offers, personalised promotions and the opportunity to take part in exclusive events. Platinum members may also have access to a dedicated account manager.
Yes, weekly cashback on t bajee is automatically credited to eligible members' accounts. There is no need to apply separately. It is calculated at the end of the week and will appear in the balance within a set time. If you do not receive cashback in any given week, let live chat know.
Account & Login
Questions about registration, login issues and account management.
A username is generally a combination of English letters and numbers, and once set it cannot be changed, so choose carefully from the start. The password must be at least 8 characters long and it is best to avoid anything easily guessable. A valid mobile number and email are required to complete registration. Remember, t bajee users must be 21 or older.
Common reasons for login problems: wrong password, uppercase/lowercase mismatch, or an outdated browser cache. Clear your cache first and try again. If you have forgotten your password, use the "Forgot password?" option on the t bajee Login page. Multiple failed attempts may temporarily lock your account — in that case, contact support.
When you log in from a new device, t bajee may send an OTP to your registered mobile number for security. Use this OTP only yourself — do not give it to anyone. Once verification is successfully completed, you can play normally on the new device. The session on the old device may be automatically terminated.
No. Under t bajee's rules, each person may only use one account. Creating multiple accounts is a violation of the site's rules and may result in all accounts being permanently closed. If multiple family members wish to use separate accounts from the same device or network, you should inform support in advance.
To close your account, contact t bajee via live chat or email support and submit a closure request. Withdraw any remaining balance before closing. The Responsible Gaming page also has an option to take a temporary break.
Still have questions? Get direct help
If you could not find the answer to your question on this FAQ page, t bajee's support team is available seven days a week, 24 hours a day. Assistance is available in both Bengali and English.
24/7 Live Chat
Email Support
Bengali & English
Email us at: [email protected]